FAQs

OUR PRODUCTS

How does Greenpoint Brands' product make toys safe for my baby?

We understand the most important concern for parents is the safety of their children. At Greenpoint Brands we take extra steps to make sure all of our fabrics are made of non toxic/non irritants for skin, mouth and eyes.

All of our products are designed and tested by third party laboratories according to acts enforced by Consumer Products Safety Commission and American Society for Testing and Materials(ASTM).  


What makes Greenpoint Brands products sustainable?

Our stuffing is made from recycled PETs to create a soft and safe form of polyester which helps to reduce plastic in our landfills. The body of our plush toys is made from natural cotton which does not contribute to net greenhouse emissions as compared to petroleum based fabric.  We also use non toxic low reactive dyes which also helps reduce toxic level for our environment. 

 


How do I clean my Greenpoint Brands products?

All of our Plush toys are machine washable with gentle soap.  All Eco Teethers should be hand-washed with soap and water.  Please do not steam or hot sterilize. 

 

Do you use any GMO corn?

We have worked with our supplier to make sure our product does not use GMO modified crops.

 

What are your plush and dolls made of?

The bodies of our plush are made of cotton velour.

 

CUSTOMER SERVICE

Where can I buy Greenpoint Brands products?

You can find our products in finer independent children's retailers.  Other retailers include Wholefoods Market, Wegmans, Amazon, and BuyBuyBaby. Please visit our Store Locator page for a complete listing. You can also buy all Greenpoint Brands products in our online store.


Do you ship internationally?

Currently, we only ship to the continental US (including Alaska and Hawaii).  We do not ship internationally, including US Territories (Puerto Rico, Guam and US Virgin Islands) and Mexico at this time. However, please visit our Canadian distributor website and our international distributor page for more details.


How will my order be shipped?

We ship all orders via FedEx Ground. All orders will be processed and shipped within 3-5 business days from the date your order is placed. Please be aware that FedEx does not deliver to post office boxes.


Do you offer express shipping?

Unfortunately, we do not offer express shipping. We use FedEx Ground for our orders and the shipping time is 5-10 business days. Please visit our Store Locator page as we have many retailers that do offer express shipping.


What is your return policy?

For merchandise bought at our retailers, please return them to your original store.  Merchandise bought on this site can be returned or exchanged only within 30 days if it is unopened and in accordance with our return requirements. You must notify Greenpoint Brands before attempting to return – unsolicited returns will not be accepted. Please visit our Your Order page for complete instructions.

 

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